Housekeeping / Room Attendant

•      Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc.  This may include cleaning the kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.

•       Wear safety protection equipment as provided in line with department regulations and any local legislative requirements

•       Handle and store chemicals in line with hotel regulations and any local legislative requirements

•       Greet and acknowledge guests

•       Notify supervisor when service is complete so rooms may be sold or occupied.  Report any room unable to be serviced to supervisor according to established procedures 

•       Report to supervisor needed repairs or unsafe conditions

•       Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

•       Respond to guest complaints, special requests and take action to ensure guest satisfaction

•       Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping

•       Report, turn in, and/or log all lost and found items according to established procedures