Housekeeping Supervisor

JOB OVERVIEW
Assist the Housekeeping Manager in the supervision of the housekeeping and laundry operation to ensure that product quality standards are met and optimum service is provided to hotel guests according to hotel or company business objectives.

DUTIES AND RESPONSIBILITIES

People:
• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.

• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.

Guest Experience:
• Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

• Routinely perform all housekeeping duties necessary including making beds and also vacuuming and cleaning guest suites to ensure guest satisfaction.

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

• Carry out special needs and requests of the guests, VIPs and repeat visitors.