Hotel Assistant General Manager (AGM) – Job Description

Position Summary

The Hotel Assistant General Manager (AGM) supports the General Manager in overseeing all aspects of hotel operations to ensure exceptional guest experiences, strong financial performance, and a positive team culture. The AGM serves as a key leader in daily operations and acts as Manager on Duty when required.

Key Responsibilities

1. Operations Management

• Oversee daily hotel operations, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Guest Services.
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Ensure consistent delivery of brand standards (if applicable, e.g., Marriott International, Hilton, or Hyatt).
• Monitor service quality and resolve guest concerns promptly and professionally.
• Maintain high standards of cleanliness, safety, and operational efficiency.
• Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects, customer service, and refurbishment)

2. Financial Performance

• Assist in managing budgets, forecasting, and cost controls.
• Monitor revenue performance, labor costs, and departmental expenses.
• Support revenue management strategies to maximize occupancy and ADR.
• Review financial reports and recommend operational improvements.
• Oversee the night audit function and the preparation of daily financial reports.
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

3. Team Leadership & Development

• Recruit, train, and supervise department managers and staff.
• Foster a culture of accountability, service excellence, and teamwork.
• Conduct performance evaluations and provide coaching.
• Ensure compliance with company policies and labor regulations.

4. Guest Experience

• Promote a guest-first culture throughout the property.
• Analyze guest feedback and implement improvement plans.
• Ensure effective handling of VIP guests, groups, and special requests.
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.

5. Compliance & Safety

• Ensure adherence to local, state, and federal regulations.
• Maintain compliance with health, safety, and security standards.
• Oversee risk management and emergency procedures.